What is a booking reference, and why does it matter which one you use?
It is the key to your reservation in an airline's system — six characters, letters and digits — and travellers get confused because a single trip can generate several different ones, only some of which work where you need them.
What it actually is. Formally a PNR, or passenger name record, is the reservation itself: passengers, flights, contact details, seats, special requests and the fare rules. The six-character code — variously called the booking reference, record locator or confirmation code — is the pointer to that record.
Why you may hold more than one:
The airline's reference and the agency's reference differ when you book through a travel agent or online travel agency. Each system generated its own. Airline check-in and the airline's app generally need the airline's one, which is the commonest source of "my reference isn't recognised".
Codeshare flights produce a reference with the marketing airline and a different one with the airline actually operating the flight, and you may need the operating carrier's to select seats.
Separate bookings made in one transaction each carry their own.
The ticket number is different again: a 13-digit number identifying the ticket as a financial document. This is the one that matters for refunds, involuntary rerouting and proving you paid, and it is worth recording separately.
Why it is worth protecting. A booking reference plus a surname is frequently enough to view and sometimes modify a reservation — including seeing contact details and, historically, cancelling flights. They appear in plain text on boarding passes and baggage tags, which is the reason not to photograph a boarding pass onto social media: the barcode encodes it too.
Practical points: the code is not unique forever and is recycled after travel; take the airline's reference at booking and store it with the ticket number; and if a reference is refused, ask the agency for the airline locator rather than assuming the booking failed.