Question

What should a handover include when you leave?

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Answer

Enough that a competent person unfamiliar with your work could continue it — which is a much higher bar than a list of tasks, and is where most handovers fail.

What to include:

A current picture of everything you own. Projects, recurring responsibilities, relationships and anything you do that is not written down anywhere — which is usually the most valuable part, because it is invisible until you leave.

Status and next steps for each item, with what has been agreed, what is pending, and what deadline applies.

Key contacts, internal and external, with the context of each relationship: who is reliable, who needs chasing, who has history with the organisation, and who should be told personally that you are leaving.

Access. Systems, accounts, shared mailboxes, licences, and — critically — anything only you can access. Personal accounts used for work, subscriptions on your card, domains registered in your name, and two-factor authenticators tied to your phone. This is the commonest and most disruptive gap.

Where things live. Files, documentation, credentials in the password manager, and the location of anything not in the obvious place.

Known problems and workarounds, including the things that break periodically and what you do about them.

Decisions and reasoning. Why things are as they are, which prevents someone undoing a deliberate choice they mistake for an oversight.

A calendar of what happens when — renewals, reporting cycles, seasonal peaks.

How to do it well: start before the last week; write it down rather than relying on verbal handover; walk through it with the person taking over, more than once; leave it somewhere findable rather than in a document only you know about; and do the access transfer early, since it frequently requires IT involvement and time.

What you are not obliged to do: work beyond your notice, provide ongoing support afterwards, or share genuinely personal contacts.

Do it properly anyway. The professional world is small, references are informal as often as formal, and a chaotic exit is remembered longer than the work.

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