Question

What is a stay interview?

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Answer

A conversation with an employee who is still there, asking what would make them stay and what might make them leave — the logical counterpart to an exit interview, and far more useful, since the information arrives while you can still act on it.

Why exit interviews are a poor tool. The person is leaving, so there is no benefit to candour and some risk in it — references, future contact, and simply wanting a clean exit. Answers are consequently softened, and the most common stated reason for leaving is frequently not the real one. By the time you learn the problem, the person is gone and the cost is already incurred.

What a stay interview asks: what do you look forward to at work; what are you learning; what would you change; what would make you consider leaving; do you feel your contribution is recognised; what do you want to be doing in two years; and is there anything I do that makes your job harder.

What makes it work:

It is separate from performance review. Mixing the two ruins both, because nobody speaks freely in a conversation that affects their rating.

The manager does it, not HR — the relationship with a direct manager is the largest driver of retention, so the conversation belongs there.

Something changes afterwards. This is the whole thing. Asking and doing nothing is worse than not asking, because it demonstrates that raising problems is pointless — and people conclude that faster than any other lesson.

Regularity — once or twice a year, so it is not an alarming event.

What it surfaces, according to organisations that use it: workload and unsustainable pace before burnout; development stagnation, which is a leading cause of departure among strong performers; recognition gaps; specific friction with processes or people; and life circumstances that a small adjustment could accommodate.

The limits. It will not retain someone leaving for substantially more money or for a fundamentally different opportunity, and it should not be used to extract a commitment to stay.

The underlying point: most resignations are the end of a process that was visible for months.

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